Refund & Return Policy

Thank you for shopping with Dayos Photography. Because every print is made to order specifically for you, please read this policy carefully before placing your order.

Made-to-Order Prints

All prints sold through Dayos Photography are produced on demand through our print partner, Creativehub. As each piece is custom-produced at the time of order, we are unable to accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference.

We encourage you to review your order carefully — including size, finish, and framing options — before completing your purchase.

Damaged or Defective Items

We take great care in ensuring your print arrives safely. However, if your order arrives damaged or with a production defect, we will make it right.

To be eligible for a replacement or refund:

You must contact us within 14 days of receiving your order.
You must provide clear photographs of the damage or defect, along with your order number.
Items must be reported via our Contact page.

Once we review your claim, we will arrange a replacement print or issue a full refund at our discretion.

Lost or Undelivered Orders

If your order has not arrived within the estimated delivery window, please contact us and we will investigate with our shipping carrier. If an order is confirmed lost in transit, we will arrange a replacement at no additional cost.